Return & Refund Policy
Return, Refund policy at Leflair.com
Leflair.com guarantees that all purchased products are genuine, brand new, and not defective. The products you received must not be damaged, work well and match with product’s description on our website. Kindly refer below table for Return frame of each category. Please note that the return policy may change depending on suppliers. Please check directly on the product page if your item is eligible for return or not.
All requests for returns must obtain prior Return Merchandise Authorization from Leflair.com for proper handling.
Leflair Vietnam
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Bags |
YES |
7 days |
15 days |
Items must be in brand new, unused condition, with all tags and packaging intact. |
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Wallets |
YES |
7 days |
15 days |
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Accessories |
YES |
7 days |
15 days |
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Luggage and Travel |
YES |
7 days |
15 days |
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Sports |
YES |
7 days |
15 days |
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Apparel |
YES |
7 days |
15 days |
Unworn, unwashed, and with all tags. |
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Shoes |
YES |
7 days |
15 days |
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Underwear |
YES |
7 days |
15 days |
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Beauty Gadgets |
YES |
2 days |
X |
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Fragrance |
YES |
7 days |
X |
Requires full original package, not opened, still sealed. |
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Lipsticks |
YES |
7 days |
X |
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Makeup |
YES |
7 days |
X |
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Nail Beauty |
YES |
7 days |
X |
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Body Care |
YES |
7 days |
X |
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Food Supplement |
YES |
7 days |
X |
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Hair Care |
YES |
7 days |
X |
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Healthcare |
YES |
7 days |
X |
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Skin Care |
YES |
7 days |
X |
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Home Appliances |
YES |
2 days |
X |
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Kitchenware |
YES |
7 days |
X |
Full package, no sign of use. |
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Serveware |
YES |
7 days |
X |
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Tableware |
YES |
7 days |
X |
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Bedding |
YES |
7 days |
X |
Requires full package, no scratches, no use, no washing, no iron. |
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Towels |
YES |
7 days |
X |
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Sunglasses |
YES |
2 days / 7 days depending on the brand |
X |
Requires full original package, no scratches or damage, no sign of use, full tags, no adjustment, no cleaning. |
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Eyeglasses |
YES |
2 days / 7 days depending on the brand |
X |
||
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Watches |
YES |
2 days / 7 days depending on the brand |
X |
||
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Jewelries |
YES |
2 days / 7 days depending on the brand |
X |
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Leflair International
The returned item will be sent back to Leflair for quality control after obtaining Return Merchandise Authorization from Leflair. Leflair will refund the paid price of the returned items if it meets Leflair Return terms and conditions.If item purchased is faulty (product is damaged or defective), Leflair will cover all shipping fees for returns regardless of the refund method (card or bank transfer);
If you have prepaid your order via credit / debit / ATM card payment methods, you will receive your refund within 5 to 15 working days for local debit card and up to 30 days for credit card, depending on the refund method and the issuing bank.
In case of refund by bank transfer, the transaction will be processed within 5-7 working days. In case of refund directly to your Leflair account, the transaction will be processed within 24 hours after the items is received back from you.
Return fees:
If Leflair's shipping partner picks up the return item at the customer's location
- Return for convenience: customer covers the full amount charged by the shipping partner based on standard rate card; the amount will be deducted from the refund payment to the customer.
- Return for defective: Leflair covers the full amount charged by the shipping partner.
Terms and conditions applied
Valid return product must meet all these requirements:
- Products must be returned together with the return form, Leflair invoice, and receipt
- Products must have no sign of use or repair, full box, full accessories, client manual, stamps and/ or warranty cards and gifts (if any).
- Return windows are not more than 7 days (return due to convenience reasons) and days (return due to defect reasons) count from delivery day. The countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
- Return reasons need to be substantial and meet terms & conditions.
- Leflair can refuse to support if the actual receiver is not the same as receiver information provided in the order.
- Products are not under a specific return and refunds policy of some brands/ vendors/ specific classes.
- If the returned product does not fulfill all return requirements, Leflair will reship it to the customer.
- Please follow return instructions from Leflair, do not follow other instructions from the delivery man.
Additional Information
Late return
Leflair can accept a returnable item for up to 15 days from the date the customer initially received it subject to terms and conditions. However, merchandise received past this period cannot be accepted, and the customer’s item will be shipped back. In the event that Leflair receives the late return item a second time, Leflair will keep the item until an agreement is made and Leflair reserves the deduct logistics, storage, and service fee on the refund to the customer.
No exchange
Leflair endeavors to convey all that the customer requires for an existence of style at Member-only prices each day. Boutiques open just for a brief time. In view of this, Leflair cannot process trades. In the event that the customer is not satisfied with the item, Leflair allows for return with refund to the corresponding type of payment.
Wrong, damaged or defective items
Leflair Members are at the heart of what we do, and we trust the product the customer gets is precisely what was expected. In the event that the item arrives imperfect or damaged in transit, Leflair offers assistance within 24 hours from delivery day. Please contact us at (08) 69559489 or help@leflair.com
Final Sale
Leflair lets you know when an item is Final Sale by taking note of it in the item's bulleted description. Final Sale product cannot be returned.
Others
In case a return order arrives in the warehouse for over 7 days without the Leflair team being able to contact the customer for the refund method, Leflair reserves the right to deduct a service fee on the refund to the customer at the time of the refund.
Fulfillment by Sellers ("Direct Delivery"):
Sellers directly process your order and are responsible for their goods.