Delivery Policy


Third party logistics and time to delivery

We will ship as fast as possible based on shipping option that you choose. Your order will be auto-confirmed by our system as soon as you placed the order. You will also be notified by email on the day of delivery when the package is out for delivery.

When completing all the steps of purchase, you'll receive our order confirmation email or SMS (Short Message Service) which provide you the order details. In case of any unexpected problems, we will contact you directly to inform you as soon as possible.

When you receive your parcel, you must check your product carefully before signing for acknowledgment. We encourage you to record a video when unboxing your parcel. If you cannot receive the parcel for any reason, please contact us to arrange another shipping address or change the time of delivery for your convenience.

If the shipment is delayed by any reason from you, we will inform you to cancel the order and refund all of your payment.

Case of late delivery

Leflair always estimates the date of shipping and delivery to our customers. However, we work with another third party as mentioned above so sometimes we will have some unforeseen circumstances affecting the schedule of delivery.

Please let us know if your order is not delivered on time. We will advise you of delivery exceptions for anticipated delays.

Shipping fees

The shipping fee is calculated based on the product weight and dimensions, the value of the order, the shipping address and the Delivery option selected.


Your parcel is carefully packed in accordance with our standard packaging requirements. Should you have any suggestions or additional packing requirements, you may have to pay additional fees.

Duties charged upon delivery

If your International order contains (a) product(s) eligible to extra duties, you will need to pay the duty amount mentioned on your confirmation email, in cash, upon delivery of the product.